Business Process Analyst - London

Job Title: Business Process Analyst 
Location: Southwark (3 to 4 days per week onsite) 
Salary: £35,000 to £39,000 + 17.5% bonus + excellent benefits 
Contract: Full-time, permanent 

Ready to roll up your sleeves and make a real difference? 

We are looking for a driven and proactive Business Process Analyst who is keen to grow, take ownership and be at the heart of driving change. This is not a role for a narrow technical specialist; it is for a plate-spinner, a doer, a hands-on problem solver with a hunger to get involved and a passion for making things better. 

This is your opportunity to join a dynamic team helping to deliver digital and business transformation. The work is varied, fast-paced and people-oriented, so expect to be involved in multiple projects, stakeholder engagement, data analysis, process improvements and supporting the rollout of change. 

What you will do: 

• Work with data to analyse, interpret and drive operational improvements 

• Take ownership of issues and run with them to develop meaningful solutions 

• Collaborate with operational teams and stakeholders to support digital tools and process enhancements 

• Manage multiple tasks in parallel and help keep projects on track 

• Provide training and support to end users to embed changes effectively 

• Help steer the team, stay organised and maintain focus even under pressure 

What we offer: 

• £35,000 to £39,000 per year depending on experience 

• 17.5% annual bonus (historically always paid) 

• Medical and wellbeing benefits, including access to a GP service 

• 25 days of annual leave plus bank holidays 

• Generous pension scheme and staff benefits programme 

• Clear progression opportunities within a supportive team 

What we are looking for: 

We are not necessarily looking for a technical expert. We are looking for someone with: 

• A background in data or business analysis, with some exposure to projects or change initiatives 

• An understanding of how to manage workloads in a fast-paced and varied environment 

• Some Excel and SQL knowledge and confidence with spreadsheets or data tools 

• A proactive mindset, with a willingness to take ownership and keep learning 

• Strong interpersonal skills and the confidence to work with demanding teams 

• A basic understanding of project management, including timelines and task coordination 

• The confidence to say no when appropriate and push back constructively 

Nice to have (but not essential): 

• Experience with PowerBI or similar data visualisation tools 

• Experience delivering training or supporting technology rollouts 

• Knowledge of operational or field service environments